FAQs

All WHOLESALE orders require a signature for delivery. Please be mindful of your delivery timeframe when your tracking is sent to you. Have your order shipped to an address where someone is availanle to sign for your order. If you miss your delivery you can reschedule your shipment directly from the tracking link sent to you or you can pick it up from your local post office. 

Please be mindful that our products are perishable and can not sit out for long periods of time. Some blends have a longer shelf life than others. You can gauge by smell to know if the blend is good or not. 

Our processing (fulfillment) and can normally take 2-10 days depending on how many orders we have.  We ship orders Monday-Saturday, make each order fresh, and we ship in batches. Once we make your order we freeze and ship. Your shipping times are based on USPS once your order is dropped off. WE SHIP PRIORITY ONLY WHICH IS 1-3 DAYS DEPENDING ON WHERE YOU LIVE.

Ex: If we have 100-150 orders, which can be anywhere from 200-250+ jars to make, and your order is number is 50 in our system it can take me 7-10 days before I get to process (make) your order and drop it off to the USPS. The shipping time you paid for with the USPS has absolutely nothing to do with fulfillment times. WE ARE NOT AMAZON. Our team is small and take pride in making everything fresh.

Priority shipping is for once your order is made. It has to get to you ASAP. Sometimes our processing times are extended based on the number of orders we may have. We get an influx of orders when we have promotions and during holidays. This will change our normal processing and shipping times. We do our very best to get orders out timely and efficiently as we can when we receive a lot of orders. Please understand we are a small family owned and operated business and we make our blends ourselves. Nothing is shelved. 

We do not process and ship orders on Sundays. Our products are perishable.

Please contact your local post office to find out where your package was placed by your carrier. Once an order is shipped we no longer have possession of your order, the USPS does. They would be the first line of contact if your order is showing as delivered and you don't have it.

While the USPS provides a customer service hotline that you can contact in the event of missing mail or missing packages (You can reach the USPS Customer Care Center Monday through Friday, 8 AM to 8:30 PM and on Saturday 8 AM to 6 PM EST at 1-800-275-8777), the fastest way to get help is to simply call the post office in your town or the closest post office to you physically.

We create batches of orders before we ship. Each batch will generate a pre-shipment label that is created and sent to you via email. Once your order is made and dropped off to the USPS the tracking number will automatically update via carrier scan.

Your order is not sitting at the post office spoiling. Each order sent out is made fresh, packaged and shipped the next day if possible. Your pre-shipment label helps us organize orders and prepare for its arrival to you. You do not need to email us regarding your tracking unless it has passed 7 days since your pre-shipment label was received.

If any of your jars arrive to you damaged, leaking, or have exploded, you must take pictures of the order IMMEDIATELY and send it to support@naturesorganelle.com the same day you receive your box. From there we can evaluate the damages. We will send out a new order. PHOTOS MUST BE CLEAR FOR US TO SEE THE DAMAGE. No blurry photos will be accepted. We need to see what happened with your order. Photos are used to file a claim on our end.

We currently use glass jars, bubble wrap and packaging peanuts for our gels. Blends may arrive to you frozen.

The Sea moss gel will last 2-3 weeks refrigerated with a lid on it or longer. It will have a STRONG ocean/fishy smell when it's time to toss it. You can freeze the gel to last up to 6 months +.

Our Jars are freezer safe.

The raw sea moss will last 6 months + stored in a cool dry place.

Adults- 1 tablespoon daily

Children- 1 tsp daily

THERE ARE NO REFUNDS AFTER 24HRS ON YOUR PURCHASE. ALL SALES ARE FINAL.

We make each order on demand. When we receive your order we gather what we need to make it. Nothing is shelved. Your order is placed in a batch and once your batch is ready to be made we send a pre-shipment label to your email letting you know your order is up for production and shipment.

Our processing time has nothing to do with refund qualification. Our time is listed on our website under each gel blend and elderberry juice. It's also explained on our FAQ page.

If what you ordered is out of stock and no longer available we will issue you a refund.

For Health, safety, and logistical reasons, we do not accept returns.

Nature's Organelle has a strict "No Refunds" policy. By placing an order, you agree to the following:

If your package was damaged by the Postal Service, or somehow delayed, we will deal with that problem on an individual basis. We DO NOT Guarantee that we will be able to reimburse or refund you, but we will do our best to remedy the situation.

If any of your jars arrived late or damaged, you must take pictures of the order IMMEDIATELY and send it to info@naturesorganelle.com the same day you receive your box. From there we can evaluate the damages and work towards a solution. Ideally we will send out a new order BUT Reimbursement is not guaranteed and reimbursement is given under our (Nature's Organelle LLC's) discretion

Clear, well-lit pictures of all contents of the box helps us further assess any possible damage. Please be aware that we cannot control damage caused to the jar while it is in transit. We do our best to prevent it by protecting the jar with bubble wrap and we use packaging peanuts.

For Health, safety, and logistical reasons, we do not accept returns.

Orders can be canceled within 24hrs only. Funds from your order is used to purchase products and material needed for your order.  All of our blends are made to order so once your order has passed 24hrs it will be placed in a batch and processing begins.

Product ordered

Jar/Jars placed in batch and labeled

Products cleaned and prepped to be made. 

preparation of your order

Box and packaging prepped

Packaging slip printed

pre-shipment label creation

Jars wrapped and placed in your box for shipment

This process can take us anywhere from 1-10 days before it's shipped to you depending on how many orders we have.

If you receive the wrong item you must take a picture of what you received along with your packaging slip and email us IMMEDIATELY THE SAME DAY YOU RECEIVE IT.  Send pictures to support@naturesorganelle.com. We will send the correct item/s to you. Please be sure to check your packaging slip because we write  important information regarding your order on it if need be.  Ex: xyz will ship separately.

 CLEAR PICTURES OF THE ENTIRE ORDER ARE REQUIRED and your packaging slip.

Check your packaging slip for any information regarding your missing item. It may be delayed. If there is nothing written on your packaging slip, Email us immediately if you are missing parts of your order. Send pictures to support@naturesorganelle.com.

We will need a complete picture of your entire order the same day you receive it. BOX, PACKAGING SLIP, AND THE ITEMS RECEIVED IN THE ORDER. If any of this is not received, your missing items claim will be denied.