Yes. All of our products are natural and organic. We innerstand how important it is to use quality products to ensure the maximum benefits of everything we make and receive from our suppliers. We only want the best for you and your family.
Our processing and shipping is 3-10 business days. We ship Monday- Thursday. We make each order fresh and we ship in batches. Once we make your order, we package and ship same day. LITERALLY! Priority shipping is for once your order is made. It has to get to you ASAP. Sometimes our processing times are extended based on the number of orders we may have. We get an influx of orders when we have promotions and during holidays. This will change our normal processing and shipping times. We do our very best to get orders out timely and efficiently as we can when we receive a lot of orders. Please understand we are a small family owned and operated business and we make our blends ourselves. Nothing is shelved.
We do not process and ship orders on Fridays, Saturdays, and Sundays. Our products are perishable.
Please contact your local post office to find out where your package was placed by your carrier. Once an order is shipped we no longer have possession of your order, the USPS does. They would be the first line of contact if your order is showing as delivered and you don't have it.
Sometimes the carrier will place an item as delivered but will deliver it the following day.
We create batches of orders before we ship. Each batch will generate a pre-shipment label that is created and sent to you via email. Once your order is made and dropped off to the USPS or UPS the tracking number will automatically update via carrier scan.
Your order is not sitting at the post office spoiling. Each order sent out is made fresh, packaged and shipped same day. Your pre*shipment label helps us organize orders and prepare for its arrival to you. You do not need to email us regarding your tracking unless it has passed 7 days since your pre-shipment label was received.
If any of your jars damaged, you must take pictures of the order IMMEDIATELY and send it to email@example.com the same day you receive your box. From there
we can evaluate the damages. Ideally we will
send out a new order.
We currently use glass jars, bubble wrap and packaging peanuts for our gels. Ice packs are seasonal and are used during summer months. A week before the summer solstice is when ice is implemented inside orders and the beginning of the fall season is when we stop using them.
We blend and ship same day. Your order is freshly made, placed in a jar fresh out the blender, wrapped and placed in your box for delivery the same day. The sea moss blend must be refrigerated IMMEDIATELY once you receive it.
We do not refrigerate the blend for it to gel up and ship it to you. It takes away from the freshness time frame which is 2-3 weeks refrigerated. We ship priority so it will get to ASAP. Priority shipping can take anywhere from 1-3 days depending on where you live. There is a 5 day window for the sea moss to be out without refrigeration before it starts to go bad. You can gauge by smell if the product is good or not. Make sure the gel is refrigerated as soon as you receive it.
Clean the raw sea moss thoroughly and soak in spring water for 2+ hours. Change the water and soak for another 2+ hours. This is done to soften the sea moss. Add to a blender with fresh spring water and blend. Rerigerate after you've reached your desired consistency. The more water you add the smoother the gel, less water the thicker the gel. If you are not going to use the entire package of sea moss be sure to change the water daily to keep it fresh.
Refrigerate the gel immediately once you make or receive it. Use about 1/4 cup daily in your food or drinks. Check out our blog for smoothie recipes. You can add to many of your everyday meals. The key to the gel is desired consistency. You are able to break the serving size up throughout the day instead of taking 4 tablespoons all at once.
The Sea moss gel will last 2-3 weeks refrigerated or longer. It will
have a STRONG ocean/fishy smell when it's time to toss it. You can
freeze the gel to last longer as well by placing in a freezer safe container.
The raw sea moss will last 6 months + stored in a cool dry place.
THERE ARE NO REFUNDS ON YOUR PURCHASE. ALL SALES ARE FINAL UNLESS:
Item is out of stock and will no longer be available.
For Health, safety, and logistical reasons, we do not accept returns.
Nature's Organelle has a strict "No Refunds" policy. By placing an order, you agree to the following:
No Refunds are Guaranteed
your package was damaged by the Postal Service, or somehow delayed, we
will deal with that problem on an individual basis. We DO NOT Guarantee
that we will be able to reimburse or refund you, but we will do our best
to remedy the situation.
If any of your jars arrived late or
damaged, you must take pictures of the order IMMEDIATELY and send it to
firstname.lastname@example.org the same day you receive your box. From there
we can evaluate the damages and work towards a solution. Ideally we will
send out a new order BUT Reimbursement is not guaranteed and
reimbursement is given under our (Nature's Organelle LLC's) discretion
Clear, well-lit pictures of all contents of the box helps us further
assess any possible damage. Please be aware that we cannot control
damage caused to the jar while it is in transit. We do our best to
prevent it by protecting the jar with bubble wrap and we use packaging
If you receive the wrong item you must take a picture of what you received along with your packaging slip and email us IMMEDIATELY THE SAME DAY YOU RECEIVE IT. Sendpictures to email@example.com. We will send the correct item/s to you. Please be sure to check your packaging slip because we write important information regarding your order on it if need be. Ex: xyz will ship separately.
CLEAR PICTURES OF THE ENTIRE ORDER ARE REQUIRED and your packaging slip.
Check your packaging slip for any information regarding your missing item. It may be delayed. If there is nothing written on your packaging slip, Email us immediately if you are missing parts of your order. Send pictures to firstname.lastname@example.org.
We will need a complete picture of your entire order the same day you receive it. BOX, PACKAGING SLIP, AND THE ITEMS RECEIVED IN THE ORDER. If any of this is not received, your missing items claim will be denied.
If your package arrives and there is nothing inside, Ex: (capsules) Please send us an email IMMEDIATELY the day your order arrives. We will need photos of what you received so we can file a claim with the USPS IMMEDIATELY. We would NEVER ship you an empty package.