THERE ARE NO REFUNDS ON YOUR PURCHASE. ALL SALES ARE FINAL UNLESS:
Item is out of stock and will no longer be available.
For Health, safety, and logistical reasons, we do not accept returns.
Nature's Organelle has a strict "No Refunds" policy. By placing an order, you agree to the following:
No Refunds are Guaranteed
If your package was damaged by the Postal Service, or somehow delayed, we will deal with that problem on an individual basis. We DO NOT Guarantee that we will be able to reimburse or refund you, but we will do our best to remedy the situation.
If any of your jars arrived late or damaged, you must take pictures of the order IMMEDIATELY and send it to firstname.lastname@example.org the same day you receive your box. From there we can evaluate the damages and work towards a solution. Ideally we will send out a new order BUT Reimbursement is not guaranteed and reimbursement is given under our (Nature's Organelle LLC's) discretion
Clear, well-lit pictures of all contents of the box helps us further assess any possible damage. Please be aware that we cannot control damage caused to the jar while it is in transit. We do our best to prevent it by protecting the jar with bubble wrap and we use packaging peanuts.
EXCHANGES ARE ON MERCHANDISE ONLY IF:
Wrong size received
Item arrived damaged
Photos are required in the event an exchange needs to be done.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts.
Any item that is returned more than 10 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com
Send your item to:
1740 Hudson Bridge Rd, Suite 1024,
Stockbridge GA 30281, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.